Refunds & Returns Policy

Monolithsports.com has a 30 days return and exchange policy on all products sold via Monolithsports.com. We can not offer you a refund or exchange if the 30 days since the day of purchase has gone. 

To go ahead with your return or exchange, please notify Monolithsports.com of the return or exchange. We require your proof of purchase with the order number to verify your purchase. Please do not send the item back to monolithsports.com without informing us. 

Refunds aren’t granted if:

  • Item(s) not in the original condition, damaged or parts of the item(s) are missing, for reasons not due to our error.
  • If the item returned more than 30 days after delivery

REFUNDS

Once you return your item(s) to Monolithsports.com, we will send you an e-mail to notify you that we have received your return item(s) and that we have inspected it. Monolithsports.com will also notify you of the approval or rejection of your refund. If you are approved, t your refund will then be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. Monolithsports.com will also contact you once the refund has been made.

 

LATE OR MISSING REFUNDS

If the refund has not clear on your side, please check your banking account again. Please note that most banks and third party transactions can take 3-4 business days to process the refund. If your still do not have your refund, please contact your bank or credit card company. If you’ve done all of this and you still have not received your refund, please contact us at info@vanhunksboarding.com

 

SALE ITEMS

Sale items are refunded at the sale price and not the retail price. Sale items can be refunded as long as it complies with the rest of our refunds and returns policy.

 

SHIPPING

To return your product, you should courier your product to Vanhunks Boarding – Unit 12 Protea Place, Prime Park, Printers Way, Marconi Beam, Cape Town 7441, South Africa. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Consider using a courier service as a courier service will provide you with a tracking number we also advise you to purchase shipping insurance. We don’t guarantee that we will receive your returned item.